"Easy" Money Transfer with remit2india - Prologue

The story so far:

Remit2India : Leader in Online Money Transfers, Wire Transfers & Money Remittances to India.

[June 20, 2007] That is what the web site says about this money transfer service from the Times of India group. So I booked a remittance for $200 to be credited to my account in India. It was supposed to be a Fast Track transfer, which promised money to me overnight! Well I booked the remittance and then paid the money via Paypal expecting to see the money in my bank account the next day!

[June 21, 2007] Surprise! No money in my account! So I checked my email account and sure enough there was a mail saying that the remittance request was closed as

[quote]The status of your remittance made on June 21, 2007 through Fast Track has been changed to closed as we have not received funds for the same. No payment will be made to any beneficiary in lieu of this particular transaction.[unquote]

Well I wrote back to them, saying that I had paid money the same day and also sent them the email receipt from Paypal that I had received.

[June 22, 2007] I received a reply from remit2india saying:

[quote]With regards to your remittance reference number 1487914001, we would like to inform you that we have raised an investigation on your transaction being closed. We would able to provide you the revert with in the next 24-48 working hours.[unquote]

[June 23, 2007], [June 24, 2007], [June 25, 2007], [June 26, 2007], [June 27, 2007] No revert, only I keep making calls to their customer service number but the system has been down for THREE days!!

And the reply I got was: "the concerned department will revert back to us and then we will update you."

[June 28, 2007] I finally get fed up and ask for any superiors that might be able to help! Surprise! Surprise!! Apparently there is no supervisor on the floor till 12:00 noon and none after 4:00 pm! Isn't their setup amazing??

So an overnight transfer has now progressed into a eight day soap opera...let's see how this progresses... I will post day to day update on this.

If you have any similar experiences with this or any other company or any comments please feel free to comment on this post or email me at ashish@pawaskar.com

Stay tuned....